Terms and conditions

English – for international users.

PRIVACY POLICY AND COMPLAINTS POLICY

These Terms and Conditions of Use, Privacy Policy and Complaints Policy apply to all users of the services and content provided by:

Institute of Classical Homeopathy d.o.o.
Viktora Cara Emina 2
42000 Varaždin
Republic of Croatia
E-mail: [email protected]

NATURE AND SCOPE OF SERVICES

Institute of Classical Homeopathy d.o.o. provides advisory, educational and informational services in the field of homeopathy and wellness.

The services are of a complementary and educational nature and are intended for individuals seeking:

  • professional information and guidance
  • a holistic and complementary approach to wellbeing
  • education in the field of classical homeopathy and wellness

The company operates exclusively online, and all communication with users is conducted electronically.

MEDICAL DISCLAIMER – NO SUBSTITUTE FOR MEDICAL DIAGNOSIS

The content, information and services available on this website do not constitute medical advice, medical diagnosis, therapy, or treatment, and are not a substitute for professional medical examination or care.

Homeopathy and wellness approaches presented on this website:

  • do not replace conventional medical care
  • do not exclude the need for medical diagnosis or treatment
  • must not be used as the sole form of care for serious, acute or emergency medical conditions

Users are expressly advised to consult a licensed physician or other qualified healthcare professional regarding any medical condition or health concern.

USER RESPONSIBILITY AND LIMITATION OF LIABILITY

Users are solely responsible for decisions regarding their health and the application of information obtained through this website.

Institute of Classical Homeopathy d.o.o. shall not be held liable for:

  • decisions made by users based on the provided information
  • interpretations of content without individual consultation
  • any consequences arising from independent use of the information

Use of the website and its content is at the user’s own risk.

PRIVACY POLICY (GDPR)

Data Controller

Institute of Classical Homeopathy d.o.o. acts as the data controller in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR).

Types of Personal Data Collected

Only personal data necessary for lawful business operations are collected, including:

  • name and surname
  • address
  • e-mail address
  • information submitted through inquiries, consultations or complaints

Personal data are not collected or processed for undisclosed purposes.

Purpose of Data Processing

Personal data are processed exclusively for the purposes of:

  • communication with users
  • provision of advisory and educational services
  • handling complaints and inquiries
  • compliance with legal obligations

Personal data will not be used for marketing purposes without explicit user consent.

Data Retention and Protection

Personal data are stored:

  • only for as long as necessary to fulfill the purpose of processing
  • in accordance with applicable data retention and archiving regulations

Appropriate technical and organizational measures are implemented to ensure data security.

Rights of Data Subjects

Users have the right to:

  • access their personal data
  • rectification of inaccurate data
  • restriction of processing
  • erasure of personal data, where legally applicable

Requests related to personal data rights may be submitted via the contact e-mail address of the data controller.

COMPLAINTS POLICY – ELECTRONIC CONSUMER COMPLAINT

In accordance with applicable consumer protection regulations, users have the right to submit a written complaint electronically.

Submission of Complaints

Complaints may be submitted via e-mail to:
[email protected]

For efficient handling, the complaint should include:

  • name and surname of the user
  • address
  • description of the complaint
  • date of submission

The company undertakes to respond in writing within 15 (fifteen) days from the date of receipt of the complaint.

Personal data submitted as part of a complaint will be processed solely for the purpose of complaint resolution.

INTERNATIONAL USERS

The services of Institute of Classical Homeopathy d.o.o. are available to international users.

Users outside the Republic of Croatia acknowledge and agree that:

  • services are provided in accordance with the legal framework of the Republic of Croatia
  • Croatian law governs all legal relationships arising from the use of the services
  • regulation of homeopathy and wellness services varies by jurisdiction

Compliance with local laws and regulations remains the responsibility of the user.

GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of the Republic of Croatia.

Any disputes arising from or related to these Terms shall fall under the jurisdiction of the competent court in the Republic of Croatia.

INTERNAL RISK AUDIT – COMPLIANCE CHECK (INFORMATIONAL)

Regulatory authorities typically assess:

  1. clearly displayed electronic complaint contact
  2. compliance with the 15-day response deadline
  3. explicit medical disclaimer
  4. GDPR compliance (purpose limitation, user rights)
  5. avoidance of claims implying diagnosis or treatment

ADDITIONAL JURISDICTION-SPECIFIC PROVISIONS

(UK / EU / GCC Users)

The following provisions apply in addition to the general Terms and Conditions, Privacy Policy and Complaints Policy and are intended to address specific regulatory environments applicable to users in certain jurisdictions.

A. UNITED KINGDOM (UK) USERS

Users located in the United Kingdom acknowledge and agree to the following:

  1. The services provided by Institute of Classical Homeopathy d.o.o. are not regulated healthcare services under UK law and do not constitute services provided by the National Health Service (NHS) or a UK-registered medical practitioner.
  2. No claims are made that the services:
    • diagnose medical conditions,
    • cure diseases, or
    • replace medical treatment as defined under UK healthcare regulations.
  3. Homeopathy and wellness services are provided strictly as complementary and educational services, and their regulatory status may differ from that of conventional medical services in the United Kingdom.
  4. Users are advised to consult a UK-registered General Practitioner (GP) or other licensed healthcare professional for medical diagnosis, treatment, or emergencies.

B. EUROPEAN UNION (EU) USERS (OUTSIDE CROATIA)

Users located in other Member States of the European Union acknowledge and agree that:

  1. The services are provided under the legal and regulatory framework of the Republic of Croatia, including consumer protection and data protection legislation.
  2. Regulation of homeopathy, complementary medicine and wellness services varies significantly between EU Member States.
  3. Institute of Classical Homeopathy d.o.o. does not guarantee that the services comply with specific national regulations applicable in the user’s country of residence.
  4. Users remain solely responsible for ensuring that their use of the services complies with applicable national laws and professional regulations in their respective EU Member State.
  5. Data protection rights are exercised in accordance with the GDPR and Croatian supervisory authority jurisdiction.

C. GCC (GULF COOPERATION COUNCIL) USERS

(Including but not limited to: UAE, Bahrain, Saudi Arabia, Qatar, Kuwait, Oman)

Users located in GCC countries expressly acknowledge and agree that:

  1. The services provided are educational and advisory in nature only and do not constitute licensed medical practice under the laws of GCC states.
  2. Homeopathy and wellness services may be:
    • regulated,
    • restricted, or
    • subject to licensing requirements
      depending on the specific GCC jurisdiction.
  3. Institute of Classical Homeopathy d.o.o. does not provide clinical, diagnostic or therapeutic services within GCC territories and does not represent itself as a licensed healthcare provider in those jurisdictions.
  4. Users are responsible for ensuring that their engagement with the services complies with:
    • local health regulations,
    • professional licensing laws, and
    • cultural and legal standards applicable in their country.
  5. In case of any medical condition, users must seek care from a locally licensed medical professional.

D. CROSS-BORDER SERVICE DISCLAIMER (GENERAL)

For all international users, the following applies:

  1. Services are provided on a cross-border basis from the Republic of Croatia.
  2. No permanent establishment, healthcare facility, or licensed medical practice is created in the user’s country of residence.
  3. Acceptance of these Terms constitutes explicit consent to:
    • the application of Croatian law, and
    • the jurisdiction of Croatian courts,
      as stated in the main Terms and Conditions.

Cookie Policy

Institute of Classical Homeopathy d.o.o.
Registered Office: Viktora Cara Emina 2, 42000 Varaždin, Croatia
E-mail: [email protected]

What are cookies?

Cookies are small text files stored on your device when you visit a website.
They allow the website to recognize your device, improve functionality, analyze usage, and personalize your experience.

Types of cookies we use

A. Essential Cookies

  • Necessary for basic website functions (e.g., navigation, newsletter subscription).
  • Without them, the website cannot operate properly.
  • Example: temporary storage of newsletter session data.

B. Analytical / Statistical Cookies

  • Collect anonymized data about website usage (e.g., pages visited, time spent).
  • Help us improve content, structure, and user experience.
  • Example: Google Analytics (IP anonymized).

C. Functional Cookies

  • Allow personalization of the website, e.g., saving preferred language or display settings.

D. Third-Party Cookies

  • May include analytics or social media services, but only activated if the user interacts (e.g., clicks a LinkedIn or Instagram button).
  • We do not control third-party cookies beyond technical or analytics purposes.

Purpose of cookies

Cookies are used to:

  • Ensure proper website functionality
  • Monitor and analyze website traffic
  • Improve user experience
  • Measure effectiveness of educational and marketing content
  • Enable newsletter subscription and GDPR consent management

Managing cookies

Users can manage cookies in the following ways:

Consent: A cookie consent popup appears on the first visit.

Disabling / Removing: Cookies can be controlled and deleted through browser settings:

Note: Disabling certain cookies may affect website functionality.

Storage and duration

Cookies are stored on your device until removed manually or until they expire.

Duration by type:

  • Essential cookies: Session (deleted when browser closes)
  • Analytical cookies: Up to 1 year
  • Functional cookies: Up to 1 year
  • Third-party cookies: According to the third-party provider’s policy

Legal basis

Cookies are used based on:

  • GDPR – Art. 6(1)(a): user consent
  • Croatian Electronic Communications Act: obligation to inform users

Users give explicit consent by interacting with the cookie popup or by continuing to use the website.

User rights

Users have the right to:

  • Access information about cookies
  • Delete cookies from their device
  • Reject or limit cookie usage
  • Withdraw consent at any time via browser settings


    Contact
  • For questions regarding cookies or data processing:
  • E-mail: [email protected]
  • Address: Viktora Cara Emina 2, 42000 Varaždin, Croatia


Legal Framework – Prices and Individual Price Formation-iNTERNATIONAL USERS

Legal basis (Republic of Croatia):

  • The Consumer Protection Act (NN 41/14, 110/15) requires that consumers are clearly and timely informed about the price of the service before entering into a contract.
  • The Obligations Act (NN 35/05 and subsequent amendments) allows individual price formation provided that the consumer is informed before service commencement and the price is confirmed (orally + invoice).
  • The EU Consumer Rights Directive also allows personalized services to have a price range, provided that information is clear and transparent to the client.

Our practice:

  • Price range for consultations: €15 – €250
  • Final price is determined individually, based on client requests, needs, and preferences.
  • Oral agreement + invoice serves as a written confirmation of the agreed price and explicit consent to start the service.
  • Payment,  constitutes clear and explicit consent to the indicated price range and individual price formation.

Conclusion:

By following this procedure, Institute of Classical Homeopathy d.o.o. fully complies with Croatian and EU legislation, ensuring transparency, legal certainty, and GDPR compliance for all clients.

Final Statement – ENGLISH – INTERNATIONAL USERS

Institute of Classical Homeopathy d.o.o. confirms that all information, procedures, and documents published on our website and maintained in our internal records:

  • fully comply with the laws of the Republic of Croatia, including the Electronic Communications Act, Consumer Protection Act, and other relevant regulations;
  • are fully aligned with GDPR and international standards for personal data protection;
  • ensure transparency, legal certainty, and fairness towards all users, clients, and partners;
  • provide easy access to users’ rights, including the right of withdrawal, submission of complaints, and withdrawal of consent;
  • include all necessary records and logs for internal control, inspection, and auditing purposes;
  • and serve as a guide and guarantee for professional, responsible, and ethical practice in homeopathic medicine and wellness services.

Our obligation and mission: to provide a safe, transparent, and professional environment where every client can be confident that their rights, data, and trust are fully protected.

Varaždin, 1.1.2026.
Institute of Classical Homeopathy d.o.o.